Tag Archives: #airbnb

Diversity And Inclusion – Airbnb

I had written a post about Diversity and Inclusion a while ago. And I am still fascinated by the power of diversity.

I like to travel as some of you know – and I realized that for the last few trips we have always stayed at an Airbnb. I remember being skeptical about the idea initially. What! Do you live in someone’s house? They live there too! How does that work?

But, after the very first one, I was hooked to the idea. I was a total convert. Why do I like Airbnb? And how is it related to Diversity and inclusion. For those of you not familiar with Airbnb – here is the link to the website. But even important is their mission

“Our diverse global community makes Airbnb possible. Building an inclusive platform for all hosts and guests is our greatest goal, and we’re always working to improve it.”

Brian Chesky – co-founder and CEO of Airbnb states the following succinctly.

If you think about it, the very foundation of Airbnb is based on inclusion. You open your houses first to a stranger and then open your hearts to them as well. It is difficult to not like a human after you have ‘really’ seen them. For example, in my most recent trip to Toronto with my friend we were staying with an Asian family – complete with a kid, grandparent, and the parents. It was a very lovely Airbnb – the living room and kitchen was a common area, our bedrooms and bathroom were separated.

And if you are from an Asian culture, you instinctively understand the situation. The grandparent(s) usually travels along with the family to take care of the kid. They did not speak English, and we did not speak Chinese. The first day we were there, we were very polite and just nodded and smiled at each other if we crossed paths. At night the little kid starts crying. My friend and I give each other a look – ‘Kids’ and we went to sleep as the rooms were very well segregated. Next day we saw what they had for breakfast, they saw that we skipped breakfast. We could see the kid viewing us to see what we did, how we did etc. That evening she came up to us with her mother shyly and gave us two candies. Next day we returned the favor. And by that time we had become quite familiar with each other. And when we left, we took selfies. We exchanged our names.

Now, this is what happens in a joint family in India. You live with other people – you ADJUST, and you ACCEPT. This is what makes us a grow as a person. Living in Airbnb reminds me of that. And at the same time in a world where technology is pulling people away, we need more of these instances to remind us that we are all humans who share space on this lovely planet called earth.

I enjoy these tiny, intimate connection with people who I have never met – because it reminds me of our oneness.

Thinking Different

For selection into an orchestra, the potential candidates were asked to perform behind a screen so that the examiners had no idea who was playing – a carpet was placed behind the screen to prevent the heels of the women to give them away. RESULTS: The number of women in orchestras rose from 5% to 25% after the blind auditions.

Airbnb is well known for having diversity as their highest goal – Belong Anywhere (which appeals much to the nomad within me).
At the heart of our mission is the idea that people are fundamentally good and every community is a place where you can belong. I sincerely believe that [discrimination] is the greatest challenge we face as a company. It cuts to the core of who we are and the values that we stand for. Brian Chesky CEO, Co-founder of Airbnb.

Let’s take an example: At a work meeting, five out four people state that it takes them thirty minutes to complete a report and one person says it takes them two hours to do the same report. What is the usual reaction – the fifth person is looked upon as an oddity or somebody who is not smart enough.

Let’s reverse the example: At a work meeting, five out four people state that it takes them two hours to a report and one person says it takes them thirty minutes to do the same report. The reaction now is – the fifth person is looked upon as somebody who is not doing their due diligence.

I am not debating the right amount of time to complete an office report – I am trying to highlight two things a) unconscious bias b) diversity in thinking styles (which I was ignorant of until recently). Whether we know it or not we all have an unconscious bias – and we don’t know what we don’t know. Once we become aware of them, it is up to us to deal with it effectively.

The diversity in thinking style was an eye-opener for me as I did not think that I was exhibiting bias when people did things differently than me. I understood that they processed things differently. It’s like an in a country of blind people – a one-eyed man is an outlier. If the majority of people are exhibiting a behavior that tends to become a norm and if you are not in that majority then you are not the norm.

Why is important to celebrate a diversity of any kind? Can you imagine a world filled with just engineers or with just artists? In our human predicament, we need the opposite to show us the mirror and help us achieve balance. All these distinctions are created by us, and we make them true.

Everything has a place in this universe – good and the bad, dark and the light, young and old, black and white, like and dislike. We have a preference for certain things because for some reason we have a preference for one – in the end, we are all the same – here is to Belonging Everywhere.