The test of a first-rate intelligence is the ability to hold two opposed ideas in mind at the same time and still retain the ability to function – a quote by F. Scott Fitzgerald.
It is hard to see both sides of a situation – understand the truth of both parties – knowing that they cannot be reconciled. It is easier to switch to one side because it is a more comfortable choice.
Let’s say at work, you have a so-so employee, needs monitoring, and on top of it spreads rumours. He is eager to show improvement but is not consistent. What would you do? Put him on a performance plan and take it from there. Now, what if I told you that he was the sole breadwinner of his family and his looking after grandson. Does your decision change? Can you understand why he might not be paying attention to details? Can you understand why he starts a crazy rumour of people losing jobs because that’s his greatest fear?
The question still stands – what would you do? Fire him or keep him on. A tough decision isn’t it? This is the intelligence that Fitzgerald is talking about.
Life would be a lot easier if things were white or black. If people were either good or bad. If people behaved consistently all the time without deviating from the character you have created for them in your head. But, then you wouldn’t need humans – you could program robots to run the world. Hey, they may as well be running the world in the years to come, but I digress.
If your friend slept with your boyfriend and she works with youth at risk – is she a good or a bad person? If your boyfriend forgot that you had a dinner date tonight because of work? What if your boss cannot make tough decisions as he is afraid of confrontations? These are all real-life situations which exist because we are human. If we were all robots that we would have a strict code to adhere to and we would not budge from them.
Let’s face it. Life is messy. We are humans and by definition, not perfect. We all make mistakes, and that is what makes us human. It is understanding this and recognizing this in other humans is a sign of intelligence. It does not mean that you do not make a decision. Maybe you make a decision to fire the employee, or you put him on a performance plan with clear expectations, or you shift him to another area and hope he does well there. There is no right or wrong answer. You do what your style and belief system says – but the key is to do it knowing that there are other sides to it—knowing that you are deciding to fire that person even though you know his family situation—knowing that you may have made the wrong decision.
How are you exercising your right to be human?